Research Library

In a few sentences, please describe the impact Deepgram has had on your organization. Please use metrics and specific numbers where applicable.

"
Incredible customer support really sets them apart from any of the others. Direct access to engineers who know the product extremely well!
"

Ryan Stomel

CEO
Call Criteria
10
NPS
Customer Spotlight

Deepgram is "Incredible" - Accuracy Up to 95%

July 22, 2021
Customer Spotlight

Operative Intelligence beats Amazon Transcribe

July 29, 2021

In a few sentences, please describe the impact Deepgram has had on your organization. Please use metrics and specific numbers where applicable.

"This is really our first use case with Deepgram. It's definitely been the best out of the box transcription accuracy I've seen and I've had to utilise a number of other solutions when working with our clients. Also, it's been great working with the team and we're looking forward to a long term partnership with DG."

James Iansek

Co-founder, COO
Operative Intelligence
10
NPS
Customer Spotlight

Deepgram Trained Models Beat the Competition

July 25, 2021

In a few sentences, please describe the impact Deepgram has had on your organization. Please use metrics and specific numbers where applicable.

"Overall, we've seen an average transcription accuracy of 90%. We've had some audios where the confidence is from 80 to 85%, but when the client's audios are high quality, the confidence can go up to 95%. It is incredible, because there are some potential clients who have not seen something of the kind in spanish, so this represents the highest impact metric we can talk about. It is not something you see everyday. Besides that, the diarization that is produced is really good, though we really hope it can improve. This has helped us move our demos quicker than before, so that we get in the client's pain sooner. We don't have real clients yet, but with our new personalized trained model, we believe we'll land them soon enough to start seeing our return."

Chief Artificial Intelligence Officer
Small Business Internet Software & Services Company
8
NPS

100%

of Deepgram customers would recommend Deepgram to a friend or colleague

67%

of Deepgram customers chose Deepgram because of Competitive Pricing

Survey Spotlight

Q4 Customer Survey

February 10, 2022

What factors led you to select Deepgram?

% of Users
57%
Ability to increase accuracy with model training
43%
Out of the box accuracy
67%
Competitive Pricing
52%
Overall Scalability
33%
Deployment Flexibility
24%
Robust Feature Set
33%
Customer Success and Ability to Partner
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