Customer Spotlight

Simpplr is "Single Source of Truth" During Pandemic for Non-Profit

Published: July 20, 2021
Customer Profile
50-1000
Consumer Services
US
Introduction

This Customer Spotlight is a synopsis of how a Medium Enterprise Consumer Services company used Simpplr to benefit their business. The feedback included was collected and verified in a January 2022 survey of Simpplr customers conducted by UserEvidence, an independent research firm.

Key Results

38
%

Fewer Support Tickets

63
%

More Efficient Onboarding

10
/10

Would Recommend

Simpplr has helped the organization streamline communications that need to target large audience. It has also created a single source of truth for those communications, which has been particularly valuable through pandemic as guidance and policies are frequently updated.

Director of Data and Technology

Medium Enterprise Consumer Services Company

Scenario

What were the main challenges that you were encountering that led you to purchase Simpplr?

  • We needed to connect an increasingly distributed, remote workforce
  • We wanted to improve employee engagement
  • Inconsistency of communication in a rapidly growing company
  • Our organization didn’t have a single source of truth
  • We didn’t have a way to effectively communicate with employees

What competitors/alternatives did you evaluate or switch from before choosing Simpplr?

  • Sharepoint/Google Drive/Dropbox/Slack
  • Other

Why did you choose Simpplr vs other alternatives?

  • Ease-of-use
  • Quick to deploy
  • Price

How long did it take you to deploy Simpplr?

  • 60+ days
Outcome

What business impacts have you seen as a result of using Simpplr?

  • More efficient employee onboarding experience
  • Time savings for support functions (IT, HR, Legal)
  • More effective communication from leadership

By what % have you decreased load on support functions because of Simpplr (e.g. IT tickets, HR questions, etc)?

  • 26-50%

How much more efficient is employee onboarding with Simpplr?

  • 50-75%
About Simpplr

Simpplr is today’s modern employee intranet. Our software helps companies connect their workforce by streamlining internal communications and forging employee connections. We pride ourselves on our stunning user experience. Our product’s employee adoption rates are multiples higher than industry averages. And it integrates well with other world-class, cloud-based technologies.

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